Due to the integration and synchronization of the email password with the "Single sign on (SSO)," you can first try logging in with your "SSO" password.

If that doesn't work, you can change your password within the "SSO," and the email password will be synchronized to the most recently updated password.

If you still cannot change your SSO password:

• For faculty/staff/students: Bring two forms of ID to the User Services Group in Room 105 on the 1st floor of the Information Science Building to change your password. 
• For shared email or retired members: Bring proof of ID to Mr. Lai from the Information Networking Group in Room 217 on the 2nd floor of the Information Science Building to change your password.

PS. For security purposes, your password cannot be enquired and informed by mail.